FAQ
Frequently asked questions
Shipment
We strive to ensure that your order reaches you quickly and safely. Below are the shipping costs for different regions:
• The Netherlands: €6
• EU: €12
For all other countries outside the Netherlands, a flat shipping rate of €12 applies.
If you have any questions about shipping or delivery times, feel free to contact us. We’re here to help!
Returns
We want you to be fully satisfied with your purchase. If you’re not completely happy, you have the option to return your product within 30 days of receiving your order.
Return Guidelines
Eligibility for Returns:
Items must be unworn, unwashed, and in their original condition with all tags attached. Returns must be initiated within 30 days of the delivery date.
Return Shipping Costs:
Please note that, due to the nature of our first launch, we are unable to offer free returns at this time. Return shipping costs are the responsibility of the customer.
How to Return Your Product:
Download the Return Instructions File for detailed steps on how to process your return.
Refunds:
Refunds will be processed once the returned item has been received and inspected. Refunds will be issued to the original payment method within 5-7 business days after approval.
Important Notes
We recommend using a tracked shipping service for your return to ensure it reaches us safely.
We are not responsible for lost or damaged returns during transit.
If you have any questions about returns, please don’t hesitate to contact us. We’re here to assist you!
Materials and Production
Our T-shirts are crafted from 100% high-quality cotton, ensuring exceptional comfort and durability.
We take pride in manufacturing our products in Portugal, working closely with trusted, family-owned factories. These partnerships are built on mutual respect and shared values, ensuring compliance with Portuguese and EU regulations. Our partners prioritize the well-being of their employees, offering safe working conditions and paying fair living wages.
The cotton we use is carefully sourced from Brazil, Turkey, and India, ensuring the finest quality for every piece we produce. Our partner factories also manufacture for globally renowned brands such as Balenciaga, Acne Studios, Ganni, and Off-White, reflecting their expertise and commitment to excellence.
Sustainability
Sustainability is at the heart of what we do. For us, sustainability means creating clothing that stands the test of time—pieces that you’ll wear and love for years, not just a season.
Our T-shirts are made from thick, high-quality cotton, designed to last longer than a year, ensuring a smaller impact on the environment through durability and longevity. By investing in quality, we reduce the need for frequent replacements, making our approach to sustainability practical and meaningful.
We’ve partnered with a trusted manufacturer that produces for iconic brands like Balenciaga, Acne Studios, Ganni, and Off-White, reflecting their dedication to excellence. While our cotton isn’t organic yet, we are continuously exploring ways to improve and aim to incorporate organic materials in the future.
By choosing our T-shirts, you’re choosing high-quality craftsmanship and a step toward a more mindful wardrobe.
How to take care of the tee
To ensure your T-shirt stays in excellent condition, follow these care instructions:
- Wash Inside Out: Turn your T-shirt inside out before washing to protect the print.
- Wash Dark Colors Separately: Keep dark colors separate from lighter items to avoid color transfer.
- Reshape While Damp: Gently reshape your T-shirt while it’s still damp to maintain its fit.
- Do Not Iron Over the Print: If ironing is necessary, turn the T-shirt inside out and avoid ironing directly on the print.
- Avoid Direct Sunlight When Drying: Dry your T-shirt in the shade to prevent color fading.
- Washing Guidelines:
- Machine Wash: Maximum temperature of 30°C (86°F).
- Bleaching: Do not use bleach.
- Tumble Drying: Avoid tumble drying.
- Ironing: Use a low-temperature setting.
- Dry Cleaning: Professional dry cleaning is allowed.
If your question remains unanswered, feel free to reach out to me!